Williams Food
Service, Inc.
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From a promise to a reality
In 1928, Louisville was a city of promises on the verge of being kept. An airport was being planned, and soon it would prove invaluable during times of war and peace. Movies were silent, but soon they would sing and speak. Louisvillians worked long hours, but soon their labors would yield a 20th century city that treasured hard work as a priceless commodity.Like other entrepreneurs before him, Paul G. Payne found a need and filled it. His company, Williams Box Lunch, delivered fresh, homestyle meals to the people who were working hard to deliver on the promise of Louisville and the Kentuckiana area.
But Paul realized that if his company resisted change, it would be doomed. He observed the gradual changes in his customers' spending, dietary, and social habits, and adapted his methods of food preparation and delivery to better suit their needs. Today, the tradition of putting customer service considerations above all others is being carried out in the day-to-day operations of what has become Williams Food Service.
Local, regional, and national competitors have come and gone since 1928, but Williams has endured and grown - in large part because its commitment to quality customer service reaches from the front office, through the commissary, onto the loading dock, and beyond to the point of purchase.
Now armed with 21st century technology to improve quality, reduce costs, and increase efficiency, Williams Food Service is poised to carry its customer-driven goods and services into a new Louisville - a faster-paced, more complex Louisville than the one it served during its infancy - but one of equally great promise, and no less demanding of quality, value, and hard work.